Frequently Asked Questions
1. Are there any "hidden costs" in addition to my membership fees?
Your credit card is processed through a third party. We do not
have access to it, so there is no way we can ever add any costs
without your voluntary purchase. Furthermore, no other
expenses are required.
That said, you should also be aware that to get the most out
of your learning there will be an assignment with most lessons.
Learning to taste and appreciate chocolate requires experience, so
some chocolate purchases will be recommended. In most cases these will
be simple purchases at a local grocery store for just a few
dollars at a time. Sometimes we will make other product or
service recommendations that may enhance your experience. Of course you can always choose to forgo a
tasting experience, and any other options, if the time or expense is inconvenient
for you.
2. Does my membership include personal teaching?
It depends which membership(s) you select. If you are one
of the elite students of our professional course then, yes, personal
teaching is included for 3 months to help you get the most out of
all of the material.
All other students will be exposed to our Primal
Chocolate Club. Members of this club do get
personal access to my expertise.
This is an additional membership program and the number of members
is strictly limited. To get the extra attention you can
enroll in, or get on the waiting list for, the Primal Chocolate
Club. You can get more details on the
Primal Chocolate Club page and in your regular lessons.
Outside of the professional class and the Primal
Chocolate Club I simply
cannot dedicate the time to personally teach each member. Even if every member just asked ONE
simple question, it would be impossible to handle all of the requests.
If the extra level of service is something you would
like, the cost of the Primal Chocolate Club is quite low
making it a great value.
With that said, I will always be available to handle support requests (e.g.
"I can't download this week's lesson").
Communications and technology glitches can happen and
we're all dedicated to getting through these problems.
3. What if I miss a
lesson?
Each lesson is delivered in an email
that has a link to the lesson. Anytime after that you can use
the link to retrieve the lesson. They are never deleted.
In fact, each lesson also contains links to all the previous
lessons. This way even if you lose or delete one of the emails
you are still able to get to all lessons. Just wait for the
next one to arrive.
So, whether you are out of town and
can't get to your email, or you choose to let a few lessons
accumulate before you turn your attention to them, the lessons are
still there when you are ready. The flexibility is all yours!
4. I want to sign up for the weekly lessons. Do I have to commit
to the entire 9 months?
No, certainly not. While I think you'll
really enjoy the program, you may cancel anytime you want. You may either email me through the Contact Us link to the above left of this page or
follow the link in the original payment confirmation email.
You'll find instructions for a prompt and courteous cancellation. I don't think you'll want to
cancel once you dive in to the training! But you can if you so
choose.
5. In the once/week lesson program, what day of the
week will I receive my weekly emails?
There isn't a set "day" of the week when lessons will arrive to your inbox. The
email system is set to send out your lesson approximately every 7 days (sometimes there is a 24-48 hour difference in delivery, but you'll always receive a lesson
for each week).
Sometimes there may be cumulative delays, causing the delivery day
to slowly slip out. We compensate by sometimes scheduling the
lessons at 6 day intervals. In any case, don't worry. You still only pay for
9 months and you will get all 40 lessons.
6. In the professional program I get 5 lessons/week.
Will they arrive Monday through Friday?
Maybe, but not necessarily. You will receive the first
lesson immediately when you sign up. The next 4 lessons will
arrive on consecutive days and then there will be 2 days off.
Theoretically if you start on a Monday then you can expect delivery
each work day and no delivery on weekends. The reality is that
the delivery technology sometimes adds a little delay so delivery
may creep, getting a bit out of sync with the work days. Since
you are not required to do the lessons the day they arrive you can
let a few accumulate and do them at your convenience, whether that's
once per day during the week or 5 at a time each Saturday.
7. Can I buy a
membership as a gift for someone else?
Yes you can.
Your favorite chocolate lover will really appreciate Chocolate
University Online weekly lessons. To order as a gift click the order link and
provide your information as the billing information. When the
billing is completed you'll be asked for the name and primary email
address of the recipient. In these boxes put in their
information instead of your own so that they will be subscribed to
the lessons. Note that you will be presented with a link to
the first lesson, but they will get a follow up email with the link
too. But you might want to present them with the link to the
first lesson which includes some instructions on making their spam
filter accept our emails.
8. Can I share a
membership with someone else?
Please don't.
It is copyrighted material. Your payment covers the class
itself, not
books that you can share. I have put countless hours into this work and
charge such a low price that anyone can afford it. I
understand it can be fun to work through the material with a friend.
I would suggest that you each have your own membership though.
Just like going to a class at a physical brick and mortar university, if you want to
have fun with your friend, you both need to enroll in the class.
Thank you.
9.
Can I get college credit upon completion of the coursework?
While Chocolate
University Online is quite educational, it is not associated with
any accredited university program so it does not provide any credits
toward any degree. However, we'll send you a certificate of
accomplishment (the Chocolate University Online diploma) which you can frame with pride and show off to your
friends.
If you have any other questions that might
produce beneficial answers for yourself and others, please email me
at bryn(at)chocolateuniversityonline.com.
Best regards,
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